RETURN & EXCHANGE
If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Credit or Refund within 14 days of the order’s delivery date.
Items must not have been worn or altered in any way, and must not show any signs of use.
Items must be returned with original package and with all labels and other accessories received with the order.
The client is responsible for costs of return delivery which must be shipped within 14 days from the order's date to Sand Studio SNC, Via degli Abeti 6, CH-6962 Lugano, Switzerland. In case of exchange the new article to be shipped is free delivery.
Return instructions:
To request a return or exchange please contact our customer care at info@sandstudio.ch.
Size or Colour Exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available with the same price.
Refund
Refunds will be processed as soon as returned items have been checked and accepted by Sand Studio SNC.
For orders paid by Credit Card or by Bank Wire Transfer, the refunded amount will be available to Clients in roughly 10 days. Processing time may vary depending on the Credit Card Company.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
In the case of defective or incorrect merchandise, Clients must follow the instructions above.
Sand Studio SNC reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Sand Studio SNC reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Sand Studio SNC will deduct a 10% administrative/re-stocking fee from the refund.
NEED HELP?
Information & Customer Care:
info@sandstudio.ch